Teams And Conditions

Ordering Process

1. First pick your favourite items in the online store

2. Add the product to the shopping cart

3. Press proceed to checkout

4. Select shipping and payment method

5. Press place order

6. Fill in customer and delivery information

7. Press verification of order

8. To settle the payment

9. Completion of the ordering process

Payment Options

Customers can use the following payment methods to shop on this website, including credit card, PayMe, FPS, Hong Kong Alipay, China Alipay, WeChat pay and local bank transfer payment.

Here is the bank account information:
(Please provide the payment receipt to us with your name and contact no. after you complete the payment.)

Beneficiary name: TIANYUE (HONG KONG) COMPANY

HSBC Bank account No.: 582-409579-838

* FPS transfer account code: 5322730

*If the inventory is tight, our company will send the goods to the customers in order of completed purchase date (completed purchase means payment received by our company).

Delivery Methods

Orders over HK $ 500 or more (the total amount is calculated based on the deduction of all offers), you can enjoy the free delivery service via SF Express, this offer is only applicable to orders in Hong Kong, Macau & China and this offer is only for delivery to a single delivery location.

If the order is less than HK$ 500, shipping fee will be added for the order, customers need to prepay the shipping fee at the time of checkout.

The following are the delivery methods available to customers:

Local delivery

EF Locker (SF Express)
SF Express-Service Center Pickup
SF Express-SF Express Pickup
SF Express-OK convenience store pickup
SF Express-Pickup at 7-11 Convenience Store
Direct delivery from office / residential address (via SF Express)

Non-local shipping

To Macau by SF Express
To U.K and U.S.A. by Hongkong Post
To China by STO Express

Packaging and Delivery

Enjoy free shipping to Hong Kong, Macau and China district when orders in an online store that reach or HK$500 or above. Each item will be placed ina beautiful jewelry box, and then packed and transported in a protective box to ensure that the product you have purchased is safe and beautiful to reach your destination.

Customers are responsible for any tax charges to be sent to the local area.

Duties and Taxes

Product price shown on website is exclusive of any and all applicable Taxes and Duties. Customer should be responsible for all import duties, customs and local sales taxes levied by country/region that you are shipping to. The courier will contact you locally with details of any import duty or additional handling charges to pay.

For further details, please contact your local customs office.

Return Policy

Please contact us within 7 days for any return request. If we have agreed you are entitled to an exchange or cancellation of orders. We will contact you to make the arrangements. The item must be found intact with original purchase condition with no damage in anyway, and all original packaging and accessories.

To exchange a product, the product must be available to purchase on our eShop and its price must be higher or equal to the original order amount. You will have to pay the difference in price if the price of the selected product is higher. You may mail your return to us at your own cost and risk including any shipping fee, taxes and duties.

For Refund, shipping and handling fee is non-refundable. Includes the order with free shipping discount, the original shipping fee will be deducted from the refund amount. Once we receive the returned products and determine that they satisfy return conditions, our Account Department will apply to the bank for refund.

Please note, we are unable to refund your order if you do not follow the correct return instructions.

All engraved, Made-to-Order products and promotion price / outlet products and labelled as "Non-refundable" /"Non-rechargeable" products cannot be returned or refunded.

In case of disputes, J&M Jewelry Store reserves the rights of final decision.